Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Newgen Studio will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.

Please return your purchase to the following address:
NEWGEN STUDIO
46-G-6, GREENLANE HEIGHTS,
JALAN BESI, 11600 PENANG.


Please contact us at thumbprintproducts@gmail.com or +6016-204 9844 if you have any questions or doubts.